Privacy Policy

1. Introduction

Nexus Partners ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and consulting services.

We operate in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") and follow international best practices for data protection.

For any questions about this policy or your personal data, please contact us at [email protected].

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

We may collect the following categories of personal data:

3.1 Information You Provide

When you contact us or use our services, we may collect:

• Name and job title
• Email address
• Phone number
• Company name and address
• Message content and correspondence
• Project-related information you share during consulting engagements

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website or source
• Device information

3.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

4. How We Use Your Information

We use your personal data for the following purposes:

4.1 Service Delivery

• To respond to your enquiries and requests
• To provide our consulting services
• To manage our client relationships
• To send project-related communications

4.2 Business Operations

• To process payments and invoicing
• To maintain business records
• To improve our services and website
• To analyse website usage patterns

4.3 Communications

• To send service updates and announcements
• To provide information about our services (with your consent)
• To respond to your questions and feedback

4.4 Legal Compliance

• To comply with legal obligations
• To protect our legal rights and interests
• To respond to lawful requests from authorities

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract
• Legal Obligation: Where processing is necessary to comply with our legal obligations under Hong Kong law
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

6. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties who provide services on our behalf, such as website hosting, payment processing, and analytics. These providers are contractually bound to protect your data.
• Professional Advisers: Lawyers, accountants, and other advisers as necessary for business operations.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, subject to appropriate confidentiality agreements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure socket layer (SSL) encryption for data transmission
• Access controls limiting data access to authorised personnel
• Regular security assessments and updates
• Secure storage of physical and electronic records
• Staff training on data protection practices

While we take reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data: Up to 2 years after your last contact with us
• Client project data: 7 years after project completion (for legal and professional requirements)
• Financial records: 7 years as required by Hong Kong law
• Website analytics: Up to 26 months
• Marketing consent records: Until consent is withdrawn, plus 1 year

After the retention period, we securely delete or anonymise your data.

9. Your Rights

Under the PDPO and our commitment to data protection, you have the following rights:

• Right of Access: You may request a copy of the personal data we hold about you
• Right of Correction: You may request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time
• Right to Object: You may object to direct marketing at any time
• Right to Erasure: In certain circumstances, you may request deletion of your personal data

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 40 days as required by the PDPO.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal data.

11. Children's Privacy

Our services are intended for business professionals and are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification (where appropriate)

We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: